Frequently Asked Questions

I am having trouble with my order. How can I get some help?

Please reach out to customer service via our live chat

How can I pay for my order?

Bay Area/Central Valley:

Cash and Paytender ($4.99 fee) offered throughout. Handheld ATM machines offered at selected locations please check with the CS team to ensure that your location has a machine today.

Sacramento:

Cash and Handheld ATM machines are offered.

What's the most I can order?

Due to prop 64, the recreational using adult can purchase 28.5 grams of flower and 8 grams of concentrate per day. This does NOT apply to MMIC cardholders as they can purchase more.

Do you take returns?

Smokeland does not take any returns or exchanges. All sales are final with the exception of malfunctioning hardware or incorrect product delivery. If a product is malfunctioning we have a 72-hour exchange policy.

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Please contact our Customer Support team if you have received a faulty product or an incorrect delivery and we will assist you.

What fees are associated with the card reader?

Each charge made through the card reader incurs a $3.50 fee. In addition, orders must be rounded up to the nearest $5 increment. This is necessary because the charge is processed as an ATM withdrawal, and an even $5 increment is required. The additional amount that is rounded up goes directly to the driver as a tip.

Why are orders rounded up to the nearest $5 increment?

Orders must be rounded up to the nearest $5 increment to accommodate the $3.50 fee charged by the card reader. This is because the charge is processed as an ATM withdrawal, and an even $5 increment is required to complete the transaction. The additional amount that is rounded up goes to the driver as a tip.

Do Smokeland drivers carry change?

No. For the safety of Smokeland drivers, they do not provide change. Any extra cash received by the drivers will be considered as drivers tips.

Are there any other fees associated with using the card reader?

Any other fees charged to the customer are from their own banking institution. The only fees associated with the card reader are the $3.50 fee per charge and the rounding up of orders to the nearest $5 increment to accommodate the ATM withdrawal process.

Do you offer a veterans discount?

Yes, here at Smokeland we not only appreciate but truly value our veterans and the sacrifices they've made! This is why we have one of the most competitive and generous veterans discounts in the industry. Verify your Military ID or DD214 with us to qualify.

How do I refer a friend?

Login into your Smokeland.com. Click on user icon in the top right corner to get the drop down menu. Click Referral. Text or email the link found here to get 10% off yours and your referrals next order.

Do you offer any loyalty programs?

Yes, once you create an account at Smokeland.com and become a verified member you are able to collect points with every purchase. You can also start referring your friends and both of you will receive $10 off your next order!

Do drivers keep all of their tips?

Yes, the drivers keep 100% of all tips, We also have all of our drivers on W-4s and can receive benefits. We respect our drivers and they are the heart of our business.

Where do you get your products from?

All of our products are produced, sourced, and farmed locally. We support our neighbors and always do our best to buy from all of them.

How long has Smokeland been around?

We have been a part of the Bay Area cannabis community since 2018. With our roots in Oakland, we are always looking to expand throughout California and hopefully the rest of the USA!

Where can I find reviews about Smokeland and your products?

Please check us out on Yelp, Google, and Weedmaps! We are also working on getting more reviews, photos, and better product descriptions everyday.

Where do you deliver to?

Oakland, Alameda, Piedmont, San Leadro, San Lorenzo, Castro Valley, Emeryville, Berkeley, Richmond, Albany, El Cerrito, San Pablo, El Sobrante, Pinole, Hercules, Concord, Martinez, Clayton, Pleasant Hill, Walnut Creek, Layfayette, Orinda, Moraga, Pacheco, San Ramon, Pleasanton, Danville, Dublin, Livermore, Alamo, Mt. Diablo, Palo Alto, Mountain View, Redwood City, Menlo Park, San Mateo, Sunnyvale, Santa Clara, San Bruno, Daly City, San Carlos, Burlingame, Belmont, Foster City, Millbrae, San Burno, San Francisco and Sacramento